FAQ
Welcome to the Riellea FAQ. We want your experience to be as smooth as possible. If something here does not answer your question, our support team is one email away.
1. How long does delivery take?
- Handling time: 1–2 business days
- Transit time: 5–7 business days
- Estimated delivery: 6–9 business days
Full details are in our Shipping Policy.
2. Do you offer free shipping?
Yes. Free shipping on all orders within the United States, with no minimum purchase. See our Shipping Policy for the full terms.
3. Where is Riellea based?
Riellea is an online business based in the United States, offering a carefully selected range of quality products. We currently ship within the United States.
4. What should I do if I receive a defective item?
If your item arrives damaged or defective, we will replace it at no cost to you. Please contact us within 30 days of receiving your order. More detail is in our Return Policy.
5. Can I cancel my order?
Yes. Orders can be cancelled within 24 hours of being placed. Contact our support team as soon as possible and we will take care of it.
6. What is your return policy?
We offer a simple, hassle free return process within 30 days of delivery. The full terms are in our Return Policy.
7. When will I receive my refund?
Once your returned item has been received and inspected, your refund is issued. Refunds are typically processed within 7 business days to your original payment method, depending on your payment provider. See our Refund Policy.
8. Do you offer warranties or guarantees?
Yes. All purchases are covered by a 30 day guarantee. Full details are in our Return Policy.
9. How can I contact customer support?
Through our Contact Us page, or by emailing us directly at info@riellea.com.
10. Do you ship internationally?
Not at this time. We currently ship within the United States only.
11. Do you have a physical store?
No. We operate exclusively online, which lets us keep pricing competitive and carry a wider selection.
12. Do you accept bulk orders?
Yes. We accept bulk orders for businesses and organizations. Contact our support team for pricing and details.
13. How do I exchange an item?
Exchange instructions are set out in our Return Policy. Email us and we will walk you through it.
14. How can I track my order?
Once your order ships, tracking details are emailed to you. You can also track it any time on our Order Tracking Page.
Fraud prevention
To protect both our customers and our business, Riellea reserves the right to cancel or hold any order where fraudulent or unauthorized activity is suspected. Additional verification may be requested for certain orders, particularly high value transactions. If you run into any trouble, email us at info@riellea.com and we will sort it out.
Contact Information
Store Name: Riellea
Store Address: 650 South 8th Street, San Jose California 95112, United States
Store Email: info@riellea.com
Store Phone: +1(408)830-8331
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We do our best to reply to your e-mail within 1–2 business days.