Shipping policy
Last Updated: 15 October 2026
At Riellea, we aim to make shipping simple, transparent and reliable. We offer free shipping on all orders within the United States.
Shipping Locations
This policy applies to all orders shipped within: United States
Delivery Times
Order Cutoff Time:
5:00 PM (GMT). Orders placed after this time are processed on the next business day, which may add one day to the estimated delivery window.
Order Processing Time:
1–2 business days (Monday to Friday). Orders are processed during our customer service hours, Monday to Friday, 9:00 AM – 5:00 PM (GMT). Once processed, your order ships with one of our trusted carriers.
Transit Time:
5–7 business days (Monday to Friday)
Estimated Delivery Time:
6–9 business days in total
Delivery times are estimates and may be affected by carrier or regional factors outside our control.
Shipping Carriers
We work with dependable carriers to deliver within the United States, including:
- USPS
- UPS
- FedEx
Shipping Costs
Currency: USD
Free Shipping: All orders within the United States qualify for free shipping, with no minimum purchase required.
Delivery Issues
If you experience any problem with your delivery, including delays or a missing package, please contact our customer support team as soon as possible. We will work with you and the carrier to resolve it.
Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking number. You can follow your parcel on our Order Tracking Page.
Changes to This Policy
We may update this Shipping Policy at any time. Any changes will be posted on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes acceptance of the updated policy.
Questions?
Visit our FAQs page or contact our customer support team.
Contact Information
Store Name: Riellea
Store Address: 650 South 8th Street, San Jose California 95112, United States
Store Email: info@riellea.com
Store Phone: +1(408)830-8331
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We do our best to reply to your e-mail within 1–2 business days.