Last Updated: April 11, 2026

At Riellea, our goal is for you to be completely satisfied with your purchase. If something isn’t right, we’re here to help with a straightforward and stress-free return process.

Order Cancellations

Orders can be canceled within 24 hours of placement by contacting us at info@riellea.com. Please include your order number in your request for faster assistance.

After 24 hours, cancellation requests cannot be guaranteed, as your order may already be in processing. Once an order has shipped, it can no longer be canceled.

If your order has already been dispatched, you may still return it after delivery in accordance with this policy.

30-Day Easy Returns

We offer a 30-day return period starting from the date your order is delivered.

To qualify for a return, items must meet the following requirements:

• Must not have been used

• Must be in original condition

• Must include all original packaging, tags, and accessories

Our support team is available to guide you through each step of the return process.

Restocking Fee: $0 — we do not charge restocking fees.

Return Policy Overview

Return Window: 30 days from the day you receive your order

Condition: Items must be unused and in original condition with all packaging, tags, and accessories

Easy Returns: Our support team will guide you through the process

Restocking Fee: None

Return Costs

Defective or Incorrect Products

You will not be charged any return shipping fees if the item:

• Is incorrect

• Arrived damaged during shipping

• Has a defect

Customer Remorse (Change of Mind)

You will be responsible for return shipping costs if:

• You ordered the wrong item

• The item does not fit

• You no longer want the item

Please note: Original shipping fees are non-refundable.

How to Return an Item

1. Contact Us
Email info@riellea.com with your order number and reason for the return.

2. Prepare Your Package
Securely pack the item in its original packaging, including all tags, accessories, and any included materials.

3. Ship Your Return
Send the package using the return instructions provided in your return authorization email. You may use the recommended shipping method listed.

Refund Process

Inspection
Once your return is received, it will be reviewed to ensure it meets our return conditions.

Processing Time
After approval, your refund will be issued to your original payment method. Please allow up to 7 business days for processing, depending on your bank or payment provider.

Exchanges

We offer exchanges for eligible items. If you would like a different size, color, or product, please contact us at info@riellea.com, and we’ll help you arrange it quickly.

Order Not Delivered

If your order has not arrived within the expected timeframe, please contact us at info@riellea.com with your order number. We will work with the carrier to investigate.

If the package is confirmed lost, you may choose between a full refund or a replacement at no additional cost.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons. These items will be clearly identified as non-returnable on their product pages.

Changes to This Policy

We may update this Return & Refund Policy from time to time. Any revisions will be posted on this page along with an updated “Last Updated” date.

We recommend reviewing this policy periodically. Continued use of our website after updates indicates acceptance of the revised terms.

Questions?

For more information, visit our FAQs page or contact our customer support team.

Contact Information

Store Name: Riellea
Address: 650 South 8th Street San Jose, California 95112, United States
Email: info@riellea.com
Phone: +1(408)830-8331

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

Response Time: We strive to respond within 1–2 business days.