Refund policy
Last Updated: 22 October 2026
At Riellea, our goal is for you to be completely satisfied with your purchase. If something is not right, we are here to help with a straightforward and stress-free return process.
Order Cancellations
Orders can be cancelled within 24 hours of placement by contacting us at info@riellea.com. Please include your order number for faster assistance.
After 24 hours, cancellation cannot be guaranteed, as your order may already be in processing. Once an order has shipped it can no longer be cancelled, though you may still return it after delivery in accordance with this policy.
30 Day Easy Returns
You have 30 days from the day your order is delivered to return an item. To qualify, items must:
- Be in original condition, unused apart from trying the item on
- Include all original packaging, tags and accessories, with tags still attached
- In the case of clothing, be unwashed and free of marks, odours, makeup, deodorant and pet hair
Our support team will guide you through each step. Restocking Fee: $0. We do not charge restocking fees.
Trying On Clothing
You are welcome to try a garment on. Clothing is returnable as long as it has not been worn beyond fitting, has not been washed, and still has its tags attached. We ask only that you try it on over your own underwear and take care with makeup, deodorant and fragrance.
Shapewear and intimate garments can be returned only while the hygiene liner is intact and all tags are attached. For hygiene reasons we cannot accept these once the liner has been removed.
If you are unsure which size to order, email your measurements to info@riellea.com before you buy and we will tell you which size to choose.
Return Policy Overview
- Return Window: 30 days from the day you receive your order
- Condition: Original condition with all packaging, tags and accessories, unused apart from trying the item on
- Clothing: May be tried on. Must be unworn beyond fitting, unwashed and tagged
- Shapewear and intimates: Hygiene liner intact and tags attached
- Easy Returns: Our support team will guide you through the process
- Restocking Fee: None
Return Costs
Defective or Incorrect Products. You will not be charged any return shipping fee if the item is incorrect, arrived damaged in transit, or is defective.
Change of Mind. You are responsible for return shipping if you ordered the wrong item, the item does not fit, or you no longer want it. Original shipping costs are non-refundable.
How to Return an Item
- Contact us. Email info@riellea.com with your order number and the reason for the return.
- Prepare your package. Repack the item securely in its original packaging, including all tags, accessories and documents.
- Ship your return. Send it using the instructions provided in your return authorisation email.
Refund Process
Inspection. Once your return arrives, we review it to confirm it meets our return conditions.
Refund Timing. After approval, your refund is issued to the original payment method. Please allow up to 7 business days for processing, depending on your bank or payment provider.
Exchanges
We accept exchanges. For a different size, colour or product, contact us at info@riellea.com and we will arrange it quickly.
Order Not Delivered
If your order has not arrived within the expected window, contact us at info@riellea.com with your order number. We will investigate with the carrier. If the package is confirmed lost, you may choose a full refund or a replacement at no additional cost.
Non-Returnable Items
For hygiene and safety reasons, some items are not eligible for return once opened or used. These include shapewear and intimate garments whose hygiene liner has been removed, and any product clearly marked as non-returnable on its product page.
Changes to This Policy
We may update this Return and Refund Policy at any time. Any changes will be posted on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes acceptance of the updated policy.
Questions?
Visit our FAQs page or contact our customer service team.
Contact Information
Store Name: Riellea
Store Address: 650 South 8th Street, San Jose California 95112, United States
Store Email: info@riellea.com
Store Phone: +1(408)830-8331
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We do our best to reply to your e-mail within 1–2 business days.